Refund policy
Last updated: July 24, 2026
We want billing issues to be resolved fairly and promptly. This policy applies in addition to any mandatory consumer rights in your country.
Subscription cancellation
You can cancel a subscription from the Billing page at any time. Cancellation stops future renewals and normally takes effect at the end of the current paid billing period.
Refund requests
If a purchase was accidental, duplicated, technically unusable or materially different from what was displayed, contact support within 14 days of the charge. Include your account email, transaction date and a short description of the issue.
We review requests individually. Refund eligibility may depend on credit usage, generated work already delivered, previous refunds, suspected abuse and applicable law. Approved refunds are returned through the original payment method by Creem.
Exceptions and statutory rights
We do not normally refund a completed billing period solely because a user forgot to cancel. Nothing in this policy limits non-waivable refund, cancellation or consumer-protection rights.
Processing time
We aim to respond to refund requests within three business days. Once approved, the time for funds to appear depends on Creem, the payment method and the customer’s financial institution.
Contact
Questions about this policy can be sent to support@posterspeakerai.com.